As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies. IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs. We are excited to announce that currently we are looking for a 100% remote (work from home—WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. Role Purpose: Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. Job Responsibilities: Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center. Quickly assess the user's issue and provides first level support for problem resolution. Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area. Recognize operational challenges and suggest recommendations to management, as necessary. Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision. Minimum Education & Experience: High School Diploma or equivalent. Pharmacy Technician experience required. HIPAA certified. Call center experience required (3+ years preferred). Experience in medical claim processing is a plus. Bi-lingual (English/Spanish) is a plus. IQVIA is an Equal Opportunity Employer. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.
By applying, you consent to your information being transmitted by Jooble to the Employer, as data controller, through the Employer’s data processor SonicJobs.
See Sonicjobs Privacy Policy at and Terms & Conditions at and SonicJobs Privacy Policy at and Terms of Use at
...ABOUT THE JOB As a UI/UX Designer & Front-End Developer at We Write Code, you will have the opportunity to take ownership of the experience... ...products will guide the development roadmap, and at times you will write CSS to implement your visual work with precision...
Join Action Behavior Centers as a BCBA. And we commit to a response within 24 hours. No Brag, Just Fact. What We Offer Competitive Salary:$78,000 to $81,000. Ability to earn up to $90,000 through additional performance-based bonuses. Career Advancement...
...& development use Descript to scale their video production without scaling their teams or their budgets. We're looking for a Creative Director - someone who brings together creative vision, a commitment to craft, and a proven approach to team operations. This person...
...Join to apply for the Personnel Security Specialist - Senior role at Advantage SCI, LLC 1 day ago Be among the first 25 applicants Join... ...Washington, DC $15,000.00-$50,000.00 1 day ago Security Officer, Night Shift, Security Services District of Columbia, United States 7...
...ADP is hiring a Sales Representative, Retirement Services 401(k) Solutions. Thanks for clicking! Let us tell you a little more... Does the thought of winning sales, driving a business forward and achieving serious results excite you? Do you feel fulfilled helping...