Job Description

Job Description and Duties

If you have a passion to be a part of a team that works to serve, aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families then is this is the place for you!

The Information Systems Division works in collaboration with programs and county agencies, to provide solutions to systems that assist families access essentials such as, but not limited to, medical services, care providers, groceries, and transportation.

The California Department of Social Services’ (CDSS) Information Systems Division (ISD) has an amazing opportunity for an Information Technology Specialist II (ITS II) to join a dynamic team and make a difference in many young Californians’ lives. Under the general direction of the Information Technology Manager I, the Senior Business Analyst/ Project Manager is responsible for and directs current and future development and provide project leadership for the identification, development, and implementation of complex information technology systems solutions. The incumbent provides direction and leadership for a team of technical specialists and program area subject matter experts.

Additionally, the incumbent will act as the project leader for the required analytical studies to determine the optimum solutions and prepare Project Approval Lifecycle (PAL) Framework documents, Budget Change Proposals (BCPs), and Federal Grant Funding requests necessary to obtain the required approvals and funding to implement solutions.

The duties of this position are focused on the Software Engineering domain, however, work may be assigned in other domains as appropriate.

The following includes the key duties and/or responsibilities of the Business Analyst/ Project Manager position:

• Oversee and manage complex Business/ systems analysis and software support activities related to the project.

• Manage the most complex projects; develop detailed specifications and business requirements, analyze data and situations, identify, and document problems, and develop effective solutions that relate directly with the Business activities.

• Plan implement and coordinate project activities with internal and/or external stakeholders, oversight agencies and vendor teams.

• Manage the working relationships and collaboration between project leadership, agency, department directorate, business partner, stakeholders, and advocacy groups.

Please let us know how you learned about this career opportunity by taking the brief survey that follows:  .

Would you like more information regarding career opportunities with the CDSS? We’d love to hear from you! Please contact us at  Recruiter@dss.ca.gov and include the job classification and job control number in the subject line. Information about applying for a state job can be found here:  .

You will find additional information about the job in the .

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application in order to be considered for this position.

Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos , student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission. 

APPLICATIONS RECEIVED WITHOUT A STATEMENT OF QUALIFICATIONS (SOQ) WILL NOT BE CONSIDERED.
NOTE:  Resumes, cover letters, and other materials will not be accepted in place of the required SOQ.

To be considered for this position, applicants must submit a Statement of Qualifications (SOQ). The SOQ must be no more than two pages in length, single-spaced, using Ariel 12-point font, and must have the applicant's first and last name and Statement of Qualifications in the upper left corner.

The Statement of Qualifications (SOQ) are read and serves as a documentation of your ability to present information clearly and concisely in writing. 
The SOQ must be completed and numbered in the exact order presented and provide responses to each of the following questions.

Please explain your experience as it relates to the following questions below:

1. Please provide a summary of your professional experience in IT, highlighting your key contributions, notable achievements, and how they have shaped your expertise in business analysis?

2. Please describe your approach to analyzing business needs and translating them into effective technical solutions? How do you ensure alignment between business objectives and IT deliverables?

3. Can you share a specific example of how you successfully managed diverse stakeholders with competing priorities? How did you ensure effective communication and alignment throughout the process?

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is inaccurate or incomplete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire. 

Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment. 

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 7/7/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Social Services

California Department of Social Services

Attn: Classification &Certification Unit

P.O.Box 944243

Sacramento , CA 94244-2430

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Social Services

California Department of Social Services

Classification & Pay Unit

744 P Street, MS 8-15-58

Sacramento , CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  A Statement of Qualifications (SOQ) is Required.

  Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission. 

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

There are many benefits to joining our team!  The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.

TRANSPORTATION REIMBURSEMENT

• Public transit (mass transit) passes.
  • 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
  • 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
• Vanpool drivers and riders
  • 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

Benefit information can be found on the website and the website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Dorelle Johnson
(707) 386-7433
Dorelle.Johnson@dss.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 657-2326
EEOoffice@dss.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination Information

Those interested in obtaining employment with any state agency must apply and compete through the state hiring and recruitment process.   

To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement:

Successful examination applicants are placed on an eligibility list.  If you already have list eligibility for this classification, you do not need to retake the examination.  Applicants should refer to their examination results or check their CalCareer account for specific list eligibility expiration dates and to re-take the examination when necessary. For questions regarding the examination process, please contact the Examination Unit at:  Examinations@dss.ca.gov .

Job Tags

Holiday work, Permanent employment, Full time, Temporary work,

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