Job Description

Join to apply for the Operational Consultant role at Playa Bowls . Get AI-powered advice on this job and more exclusive features. Who We Are Playa Bowls is New Jersey's Original Acai Shop founded in 2014. Our mission is to serve high-quality, innovative products to support healthier lifestyles and inspire fun, excitement, and togetherness. We live our brand through our actions and community relationships. Starting from simple beginnings, we have grown into a 250-unit operator and franchisor of a leading fast casual restaurant concept. What We Offer Competitive pay with yearly merit increases and incentive bonuses. Flexible work environment, supporting remote work when not traveling for visits, openings, or company events. Candidates should reside in South Florida to support shop development. Comprehensive employee benefits including Medical, Vision, Dental, 401K, Life Insurance, HSA, Paid Time Off, and Holidays. Opportunities for career growth through our training programs. Employee discounts: 50% off while working, 30% off otherwise, plus a free bowl during shifts. Who You Are The Operational Consultant supports franchisees/licensees in business planning and brand standards compliance, aiming for operational excellence. Responsibilities include evaluating and improving operational processes, communicating effectively, and building strong relationships with franchisees, management, and the support team. A comprehensive understanding of business operations, problem-solving, conflict resolution, and collaboration skills are essential. What You’ll Do Operational Analysis and Improvement Achieve and exceed performance goals for your franchisee portfolio. Develop coaching plans to improve unit economics, sales, and profitability. Evaluate current standards and processes to identify improvements and best practices. Recommend strategies for inventory and labor management. Monitor KPIs and P&L statements to track progress and adjust strategies. Training and Development Create training materials and conduct sessions for franchisees and management. Support new shop openings and remodels, ensuring franchisee readiness and success. Lead new product and system rollouts in collaboration with relevant teams. Customer Experience Use customer feedback to improve service and product quality. Collaborate on initiatives to enhance customer experience. Brand Standards and Safety Ensure compliance with health, safety, and food handling regulations. Manage incident escalation and conduct safety assessments. Business Planning & Communication Facilitate annual planning and business reviews with franchisees. Coordinate communication between franchisees and cross-functional teams. Support marketing initiatives and monitor their execution. Provide timely written updates on visits and evaluations. Administration Prepare business forecasts and budgets. Manage administrative functions, including documentation and expense reports. What You’ll Bring Bachelor’s degree or equivalent experience. 3-5 years’ experience in a multi-unit business environment; franchise experience preferred. Proficiency in Google Suite, FranConnect, and Microsoft Office. Strong relationship-building and influencing skills. Excellent communication, organization, and conflict management skills. Passion for our brand, with strong follow-up and empathy. Work Conditions Travel up to 75% for visits and meetings; work from home otherwise. Availability to work weekends. Must be 21+ to meet travel requirements. Mission & Values Inspire and support communities one bowl at a time. Our values include Real Deal, Playa Passion, Powerhouse, Big Wave Chaser, Dawn Patrol. Playa Bowls is an equal opportunity employer, committed to diversity and inclusion in all employment aspects. #J-18808-Ljbffr Playa Bowls

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