Job Description

Project Description

As a Product Designer, you will design, build, and operate systems in development environment in collaboration with users, product partners, software vendors, and other Engineering teams to increase the speed, reliability, and value of our systems. You will build and maintain end-to-end solutions at scale for our customers and employees across the enterprise, meeting their expectations with the right tools, platforms, and experiences that deliver on caring for people on life's journey.

Responsibilities

Influence outcomes and product owner decisions based on UX best practices, design principles and research, using agile methodologies

Collaborate with developers to find the most effective, expedient and efficient way to implement solutions

Collect, analyze, present and action feedback and manage changes to UX deliverables

Present work in a clear and compelling manner to stakeholders

Provide timely status updates (including work left to do, issues, risks) on all products

Communicate effectively with all team members to get work done

Design the visual style, interface and interaction flow of applications and experiences that adhere to design standards and the patterns of a design system

Develop conceptual diagrams, wireframes, visual mockups, and prototypes that take into consideration systems thinking and information architecture where the users flow is defined

Create research strategies based on desired outcomes and develop usability test plans, scripts, and scenarios for prototypes

Regularly formulate and test hypotheses during design iterations

Use research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideas

Mandatory Skills Description

Minimum Qualifications – Education & Prior Job Experience

Bachelor's degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training

3 years of experience as a UX practitioner with a background in user experience design, interaction design or similar

Experience working closely with developers from inception through implementation in an agile environment

Experience collaborating effectively across disciplines, product lines, roles, geographical and time zone boundaries

Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms

Experience with emerging technology such as Generative AI and Spatial Computing

Experience rapidly iterating designs to conduct user testing and to deliver to development teams

Experience in responsive, adaptive and accessible designs

Skills, Licenses, and Certifications

Strong skills in modern design and prototyping tools (Figma, Adobe CC, etc.)

Advanced analytical skills dealing with complex data problems and implementing sustainable solutions

Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications are a plus

Ability to manage multiple concurrent projects and communicate effectively with non-technical users

In-depth understanding of both qualitative and quantitative research methods

Strong understanding of user-centered design principles and a solid grasp of trends in web and app design

Language / Communication Skills

Ability to effectively communicate both verbally and written with all levels within the organization

Physical ability necessary to perform the essential functions of the position safely and successfully, with or without any legally required reasonable accommodations that do not pose an undue hardship

Nice-to-Have Skills Description

Preferred Qualifications – Education & Prior Job Experience

Master's degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training

5+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar

Experience with Accessibility: WCAG 2.0+ AA compliance, localization, inclusive design

Experience with mobile app design for iOS and Android

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