Job Description
Job Details
Description Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training.
SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service.
SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.
Responsibilities - Answer all incoming calls in a friendly, professional and pleasant disposition
- Be knowledgeable and courteous while assisting customers and transferring calls to appropriate associates or areas for further assistance
- Assist in general office duties that include mail service, sorting and opening mail to deliver to appropriate individual/department, updating phone lists and assisting other office positions as needed
- Make signs for all shops and help manage office supplies
- Assist in various projects for members of the Leadership team as needed
- Ability to read, write and comprehend simple instructions, short correspondence, and memos
- Demonstrate multitasking, organization, attention to detail, and problem solving skills
- Checks on customers in and out of rooms, while monitoring amount of merchandise the customer has in a fitting room
- Experience in Microsoft Office programs such as Word, Publisher, and Excel
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
- Excellent written and verbal communication skills
- Ability to complete basic mathematical equations
- Ability to deal with problems involving several concrete variables in standardized situations
Requirements Customer Service - Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”
Culture - Approach daily tasks, projects and follow-up communication with energy and sense of urgency
- Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
- Show respect and appreciation for others and Scheels
- Arrive to work and meetings 10 minutes early
Team Mentality - Genuine interest and action in helping others before yourself, regardless of recognition or reward
Teach-ability - Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
- Ability to adapt to a changing work environment
- Ability to apply concepts of basic math, grammar, punctuation and spelling
Dress Code
- Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners
Efficiency - Demonstrate pride and ownership of their work while meeting expected deadlines
Education & Experience The ideal candidate will have an associates degree (AA/AS) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Physical Requirements/Lifting Requirements Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
Sedentary work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Roles are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.
Schedule: Typically scheduled 1-2 nights/week (5:00 or 5:30PM-9:00PM) and must be available a minimum of two weekends per month. Generally, this team is on an every third rotation throughout the year, with varied shifts during our business hours of: 9am-7pm, Saturday and 11am-6pm, Sunday. This schedule may also include other varied hours, nights, weekends and holidays.
Average Hours: 15-25 Hours/Week
Benefits To see a full list of benefit offerings from Scheels visit scheels.com/careers
EQUAL EMPLOYMENT OPPORTUNITY Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.
Job Tags
Work at office, Local area, Shift work, Night shift, Sunday, Saturday,