Be part of the future!
We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.
What we offer:
• Competitive Starting Pay
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!
What you will do
• Process Orders secured by the sales team
• Monitor emails for requisitions that are rejected or placed on hold
• Resolves requisitions that are placed on hold
How you will do it
• Act as a liaison between sellers and CAST/CARE team to make sure customer issues are being resolved
• Attend backlog meetings with sales managers and installation team managers / coordinators
• Interact with customers to secure contracts and agreements
• Create cases in Salesforce for legal review
• Report to local sales manager and domain program leader
• Support data requests to fix things such as SLA’s, hourly rates, and affiliation codes
• Update call lists and alarm codes and validate completion when done
• Help with customer service requests such as scheduling webinar trainings or enrolling in new sites
• Collaborate with another domain to help a customer navigate to the right contact
What we look for
Required
• 2-year degree or equivalent combination of education and experience.
• Excellent written and verbal communication skills.
• Must be detailed oriented and organized.
• Proficiency in MS Office Suite, Outlook, and Oracle based software & general PC knowledge.
• Must have the ability to maintain focus in a fast-paced environment.
• Strong sense of urgency and problem-solving skills.
• Ability to interface with all levels of management.
• Ability to prioritize work volumes with limited supervision.
• Must pass pre-employment drug screen and background check.
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