A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio Act as the subject matter expert to all matters relating to ServiceNow solutions. Identify opportunities for improvement within existing service operations and core propositions related to ServiceNow. Play a key role in the sales cycle by delivering demos, preparing presentations to clients, designing solution architecture. Proactively bring thought leadership and business outlook to effectively address client issues/demands related to ServiceNow solutions. Provide technical guidance and Management of ServiceNow project delivery 1) Working with clients to understand current ServiceNow environment 2) Collect critical data points for scoping and designing ServiceNow Solution 3) Carry discussion with client and team regarding ServiceNow modules, configuration requirements and best practices. 4) Develop Staff Solution plans 5) Work with project team to execute on service delivery plan 6) Be a subject matter expert with respect to configuration, integration and other requirements 7) Provide guidance and overview of testing procedures 8) Work with client stakeholders for validation of implementation / configuration 9) Ensure proper migration from development to production of any ServiceNow modules 10) Work with IBM project team and account team on project oversight, including quality and governance This job can be performed from anywhere in the US.
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