Transform data into actionable insights! As a Software Application Specialist, you will diagnose, troubleshoot, repair, and debug software, network systems, and hardware. You will be responsible for assisting customers with the operation of a specialized retail accounting software application in a small call center environment. We are seeking applicants with strong communication skills, technical expertise, and a customer-centric approach. What you will be doing: Confers with customers via phone, email or chat to diagnose technical and/or system problem troubleshoot, repair and test solutions. Fully documents and escalates if necessary. Follows procedures to troubleshoot client-server software application issues that may involve Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/IOS devices. Responds to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing technical product knowledge. Stays up-to-date with software updates and/or changes to be able to provide timely and accurate solutions to customers. Assists with system setup, configuration, and/or use of programming and integration tools and techniques that aid in the customization, extension, and integration of products. Addresses concerns brought up by other departments such as customer experience or sales Assists in mentoring other team members. Contributes and uses department's knowledge base articles and FAQ's. What you will likely bring: 3+ years applicable experience and demonstrated success/knowledge. Industry knowledge/experience. Very good communication and problem-solving skills. Knowledge of specific system application fundamentals and business processes. Proficiency with Microsoft Excel and Word. Good technical knowledge of Microsoft Windows, computers, and general networking. Experience in a support environment with high call volumes desired. Customer experience skills. What could set you apart: Knowledge of Microsoft SQL, ERP applications or analytical tools. Knowledge of financial, manufacturing, retail, or distribution business processes. SaaS or e-Commerce experience.
...Job Description Description: POSITION SUMMARY: The SOC Analyst (Level 1) will use a variety of tools to investigate incidents... ...Manage, maintain, and monitor security alerting systems from remote communications sites to ensure company compliance. Create and...
...We're hiring people to join our team as SOMMELIERS ! A Few of Our Sommelier Benefits: ~ Restaurant Discounts ~ Employee Assistance Program - Focusing on a Commitment to Mental Health & Wellness ~ Paid Vacation for Qualifying Employees ~ Blue Cross Blue Shield...
...departments and technical teams, to develop detailed systems design specifications and components. Work closely with development teams to manage the execution of projects on time and within budget. Qualifications Master/Bachelor in Science, Engineering, Information...
**Position:**Supplier Manager - Dell**Job Description:**Are you passionate about building relationships with suppliers? Arrow is looking for an individual who will serve as the relationship manager between Arrow and Dell. This role will be heavily focused Dell's data...
RegalCare @ Courtyard Part-time Weekend Receptionist About Us: RegalCare at Courtyard is a leading provider of healthcare services, dedicated to delivering exceptional care to our residents. We pride ourselves on fostering a warm and welcoming environment for both...